Yes, we absolutely want you to love your new Token Jewelry purchase!

To request request a return please log in to your customer portal here. 

Within 30 days: We will accept unworn pieces in their original condition within 30 days of receipt for return. If you are interested in exchanging, please email us here to begin the exchange request and specify your preference between the following options:

• Exchange for the same item in a different length, size, etc.
• Exchange for another item

Returns after 30 days: Returns after 30 days are accepted on a case-by-case basis and a refund will be issued in the form of a gift card for online or in-store use, if accepted. Please do not ship your item until you've received email confirmation from us that we will honor your return.

Read more here.

We hope you will fall in love with each carefully handmade piece of personalized jewelry that we've created just for you. If that's not the case, we will accepted returns with a 25% restocking fee issued in the form of a store credit. This credit can be used in our downtown Eau Claire shop or will be applied to your account.

Need a different necklace length or bracelet size? We will happily exchange your personalized jewelry to ensure it's the perfect fit. Exchanges are subject to a 25% restocking fee that will be determine on a case by case basis.

To start a return or exchange, please click here to log in and access the return portal. If you have any additional questions please reach out to us at orders@tokenjewelry.com.

We love what we do and put thoughtful care into each piece of jewelry we create. Despite our best efforts, minor flaws can occur during production. We offer a 90 day warranty that covers defects such as a faulty clasp, broken chain or other material imperfections. 

If you need to request a repair or replacement within 90 days of the original purchase date, please contact us at orders@tokenjewelry.com. Repairs outside of the warranty are subject to a fee. 

Our warranty does not cover excessive wear or improper care of your jewelry, permanent jewelry, charms, or items marked Final Sale. 

Of course! Breaks can occasionally happen and we’re here to help! Please contact our team here with a description of the damage and be sure to include detailed pictures if possible. Once our team reviews the case we’ll be happy to go over repair options with you.

Please note, we only offer repairs on jewelry purchased from Token.

Yes! We offer paper gift certificates for purchase here, as well as e-gift cards here. Both are redeemable in-store and online.

We offer jewelry in 14k solid gold, 14k gold-filled, 14k rose gold-filled and 925 sterling silver. Detailed descriptions of each piece of jewelry are available in the product listing.

Yes! If you live locally or plan to be in town, please choose local pick-up during the online checkout process, and make sure to deselect Route shipping protection.

Yes! Please apply for a wholesale account here or email us at hello@tokenjewelry.com with questions.