Frequently Asked Questions

Yes, we absolutely want you to love your new Token Jewelry purchase!

To request request a return please log in to your customer portal here

Within 30 days: We will accept unworn pieces in their original condition within 30 days of receipt for return. If you are interested in exchanging, please email us here to begin the exchange request and specify your preference between the following options:

  • Exchange for the same item in a different length, size, etc.
  • Exchange for another item

Returns after 30 days: Returns after 30 days are accepted on a case-by-case basis and a refund will be issued in the form of a gift card for online or in-store use, if accepted. Please do not ship your item until you've received email confirmation from us that we will honor your return.

Read more here.

Yes, we completely stand behind our workmanship and are happy to offer our clients a 90-day craftsmanship warranty on all jewelry. This includes: faulty clasp, broken chains, faulty seams, etc. but this does not cover normal wear and tear, neglect, or accidental damage. As with any delicate artisan creation, care must be taken to ensure years of wear and enjoyment. Please reach out to our team here with any questions regarding your purchase.

Of course! Breaks can occasionally happen and we’re here to help! Please contact our team here with a description of the damage and be sure to include detailed pictures if possible. Once our team reviews the case we’ll be happy to go over repair options with you.

Yes! We offer paper gift certificates for purchase here, as well as e-gift cards here. Both are redeemable in-store and online.

Yes! Please apply for a wholesale account here or email us at hello@tokenjewelry.com with questions.

We offer jewelry in 14k solid gold, 14k gold-filled, 14k rose gold-filled and sterling silver. Detailed descriptions of each piece of jewelry are available on our website.

Yes! If you live locally or plan to be in town, please choose local pick-up during the online checkout process. 

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